I am based in Washington DC and was initially skeptical about buying a domain name from a foreign company as opposed to buying it directly on the GoDaddy or other major registry. However, I went ahead and made the purchase because I wanted the name and I thought I'd take the chance. I am glad I did because the process couldn't have been easier. Immediately after the purchase, I received an acknowledgment of the purchase and that they (Jenny from the Back office) were working to send me to transfer instructions/information, including the authorization code for my new domain. Over the next couple of days, I received constant emails from startupnames.com to check on the status of my transfer. This was very helpful because  I had gotten very busy and didn't have time to complete the transfer from my end. When I started the process and had a little hitch with GoDaddy from my end, they immediately responded; Bala called me to help resolve the issue, including a video call and putting me on a 3-way phone call with a GoDaddy rep here in the USA to help me through the process. The most impressive part of all this is that it was past midnight Australian time on the weekend; most businesses would have put that off to the following Monday, but Bala stayed on the line with me till the process was completed. I am a very happy and impressed customer, and will surely buy from them again with no hesitation. Save and secured purchase, super "above and beyond" customer service...can't beat that.